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Pilot close packet

CoolRoute Command pilot close packet

A client-ready proposal for turning the HVAC Dispatch demo into a scoped, rebrandable field service dispatch software pilot with clear launch owners, commercial terms, acceptance criteria, and follow-on SEO/AEO expansion. This page condenses the close motion into the artifacts a buyer needs before signature.

Cleaner dispatch decisions, fewer surprise delays, and better customer communication during peak service windows.

Portfolio rank

#2

Priority score

87/100

Launch lane

Launch first

Close trigger

Buyer can provide one dispatch territory, technician schedule data, job status export, and approved customer message templates.

Signature sequence

Move from demo interest to a signed, rebrandable pilot.

The close packet keeps commercial approval, SOW scope, buyer commitments, rebrand setup, tenant activation, and search routing in the same buyer-visible flow.

Tier

Dispatch board pilot

Setup

$24k-$42k

Recurring

$1.2k-$4k/month

01

Validate fit

Client sponsor

Live app proof and buyer qualification notes

Assignment completeness: 95% of active pilot jobs have technician, priority, and route status.

02

Approve commercial shape

Buyer sponsor and Ideas Realized

Dispatch board pilot: $24k-$42k setup, $1.2k-$4k/month recurring

45 percent due at signature for territory setup, job import mapping, and dispatcher workflow design.

03

Lock rebrand setup

Implementation lead

[Company name] Dispatch Desk, [Service line] Command, or [Market name] RouteBoard.; hvac-dispatch.ideas-realized.com

Role, job, ETA, and parts language can be applied before service-system mapping.

04

Attach SOW

Buyer operations owner

4 scope modules and 3 milestones

Daily job import shows all unassigned urgent jobs and technician capacity.

05

Start pilot kickoff

Implementation lead

One dispatch workflow kickoff, one technician/territory mapping session, and one notification review.; Weeks 2-6

Dispatch board and route panel show technician load and sequence changes.

Commercial terms

What the buyer is approving.

Recommended tier

Dispatch board pilot

Buyer can provide one dispatch territory, technician schedule data, job status export, and approved customer message templates.

Pilot setup

$24k-$42k

Brand tokens, dispatch roles, territory filters, technician cards, schedule states, and command board shell.

Recurring support

$1.2k-$4k/month

Dispatch launch thread: Business days during pilot; Weekly dispatch review: One 45-minute session per week

Job and technician import

$7k-$13k

Map jobs, technicians, skills, windows, equipment flags, and status fields for one territory.

Route and communication workflow

$8k-$15k

Configure route sequencing, ETA messages, dispatch exceptions, parts holds, and manual system export.

Pilot hosting and dispatch support

$1.2k-$4k/month

Hosting, weekly dispatch review, customer copy tuning, route rule adjustments, and blocker triage.

Buyer commitments

What must be ready before kickoff.

Daily job export with customer, address, priority, service type, window, status, and assignment fields.
Technician roster with skills, service zones, availability, and current dispatch policy.
Approved ETA message language and customer communication policy.
Parts hold categories, escalation thresholds, and dispatch owner assigned.
One dispatch workflow kickoff, one technician/territory mapping session, and one notification review. before configuration begins.
Dispatch launch thread with Same or next business day for schedule-blocking issues response during setup.

Rebrand setup

Assets that make this sellable again.

[Company name] Dispatch Desk, [Service line] Command, or [Market name] RouteBoard.
Use dispatch.clientdomain.com or service.clientdomain.com for production and keep hvac-dispatch.ideas-realized.com as the sales preview.
Service command identity: needs-client
ETA message tone set: template
Route board labels: template
Technician -> Field tech, installer, plumber, mechanic, crew, or maintenance lead
Job -> Call, work order, appointment, ticket, or service visit
Parts hold -> Material hold, supply blocker, equipment hold, or warehouse check

Acceptance criteria

What proves the pilot worked.

Daily job import shows all unassigned urgent jobs and technician capacity.
Dispatcher can assign at least 12 jobs and review route/order changes.
ETA messages remain prepare-only unless client approves send workflow.
Parts holds and customer-risk blockers appear in the board and export report.
Territory and schedule accepted: Pilot territory, technician roster, skill tags, and schedule windows validated.
Customer message copy approved: ETA, delay, and parts-hold templates approved with opt-out/compliance notes.

Risk controls

What stays out until it is approved.

Pilot risk control 1: Live SMS, autonomous routing, and FSM writeback must stay add-ons until consent, API, and rollback rules are approved.
Pilot risk control 2: No live customer SMS without approved consent language and sender setup.
Pilot risk control 3: No field-service-system writeback unless the integration add-on is signed.
Dispatchers may not trust a board that is stale against the field-service system.: Set a visible import timestamp and start with short daily refresh cadence.
Live customer messaging requires compliance and sender approval.: Keep first release in prepare-only mode until the client approves messaging policy.
Do not promise autonomous route optimization as part of the base pilot.
Do not send live SMS from the app until consent and sender setup are approved.

Close packet artifacts

Everything a buyer or implementer needs before signature.